Spruce Arcades Frequently Asked Questions

What games are available?
All SpruceArcade machines can play any arcade classic game (think games like Ms. Pacman, Galaga, NBA Jam, Teenage Mutant Ninja Turtles, etc.), as well as any 1990s or 2000s consoles (Sega Genesis, PlayStation, NES). If it was playable in the 80s, 90s, or 2000s either in the arcade or on a console, then it's likely available on a Spruce Arcades machine.

How many games are available?
We install approximately 3000 classic arcade games (while there are over 15,000 total, we remove mature, mahjong, casino, bootleg and non-working games to ensure that you have the best experience possible). We install console games on demand simply because there are so many. Of the various console platforms, 10,000+ games are available (for example, PlayStation 1 had over 7000 games,  NES had over 1300, and SNES over 1700). If there is a specific game you want, just ask!

Can you upgrade the controls on my existing arcade machine?
We sure can! We can do things like:

• Replace the buttons with upgraded arcade-quality buttons, including LED buttons
• Replace the joysticks with arcade-quality joysticks
• Add new controls like a trackball, spinner, or light gun (note that in some cases, a full control panel upgrade will be required in order to fit the new controls)
• Upgrade the audio on your cabinet

Can my arcade play games on other platforms like Steam?
Yes, it is possible to play games on platforms Steam, GOG, or Xbox Game Pass, however most modern games will require a more robust mini PC to be playable. We can upgrade your standard mini PC to a gaming PC -- just let us know when you order!

Can I add new games after I receive my Spruce Arcades arcade machine?
Yes! In fact, we make it easy to add new games yourself, and every arcade machine comes with simple instructions for installing new games.

Can you fix my existing arcade machine?
Absolutely! We can repair most arcade machines. In some cases, we may need to install a new computer and/or controller board, but we'll review your specific situation and determine the most cost-effective solution.

Can you add new games to my own arcade machine?
Yes! This will require both replacing your motherboard/computer (the brains of the system) and installing a new arcade controller, but it can be done for far less than buying a brand-new machine!

How does the build process work?
The process includes a few steps.

• We schedule a consultation (either in-person or over the phone) to review your cabinet requirements, design choices, etc.
• We take a deposit for your order
• We start your arcade machine build, providing you with updates along the way
• If you think of any changes or additions, just let us know -- we can usually accomodate them, depending on where we are in the build process
• We complete the build process and do a full round of testing (this usually takes about 2 weeks)
• We deliver your arcade machine directly to you, in the room of your choice, and hook it up
• You enjoy your new arcade machine!

What support do you offer?
We offer full technical support for 1 year after purchase, which includes software and hardware. For software issues, we provide remote support, which we can do even if you are not present (great for arcades in an Airbnb). For hardware issues, we come to you. All hardware is also warrantied for a period of 1 year.

What happens after my support runs out?
If you're past the year mark, we can still provide you with support, just at an hourly rate. Contact us for details. Our mini PCs also use standard hardware, so any components are very easy for any tech shop to replace. We also have full backups of your original arcade machine installation, so should you need to replace the PC, the process will be simple.